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Operation Info During COVID-19

Categories

Thank you for considering to order from Tackle World!

As a small business located in North Jersey, we really appreciate your business during this difficult time.

See below for some popular questions and answers:

 

-STORE-

1. Is the store open?

Our retail store is currently OPEN to public for walk-in shopping and services during regular store hours (M-Sat 9am-7:30pm, Sun 9am-3pm).

We require that you wear a mask or face covering and keep it on at all times while in the store.

We also have hand sanitizer and disposable gloves placed at the front of the store.

Please keep minimal contact and social distance with our team members and other patrons.

 

2. Are you issuing fishing & hunting licenses?

Due to technical difficulties we are currently NOT issuing licenses or permits.

We apologize for the inconvenience.

You can get licenses fast & easily by purchasing them on NJ Fish & Wildlife website: https://www.state.nj.us/dep/fgw/licenses.htm

 

3. Are you accepting returns?

Returns are carried out as normally (within 30 days of purchase date, unused, undamaged, & with original tags). Reels that have been spooled are considered "used". 

 

4. I called the store, but no one's answering.

We're sorry we missed you! Try calling back in about 15-20 minutes.

As summer is our busiest season, all of our team members are assisting customers and shipping orders non-stop. We are also running operations with a limited staff to help keep us and you safe.

If this is about non-urgent issues including online orders and shipping delays, please email us at info@jiggingworld.com instead which is answered daily from Mon-Fri.

 

-SHIPPING-

1. I ordered online/over the phone, but I haven't received my package even though I have waited longer than usual.

We're now seeing delays across all carriers and worldwide. We have also noticed the increase in lack of update when tracking shipments.

Please, please keep in mind that while we ship as promptly as possible (usually within 1 business day) and packages are picked up Mon-Fri by USPS and UPS. The delay caused during transit due to COVID-19 is currently almost inevitable.

The huge influx of mail orders across the globe due to COVID-19 is affecting all of the nation's deliveries, causing significant delays.

Orders that would typically take about 1-3 days to deliver are now taking longer than normal, sometimes taking weeks, in addition to not being scanned properly.

We're allowed to open an investigation case after 10 business days (excluding weekends), so please allow additional business days to receive your order.

If you do not receive your order in more than 10 business days from the shipped date, please e-mail us at info@jiggingworld.com with your order number.

 

2. Is there anything I can do to receive my order faster?

Plan ahead. We're in peak season! Whatever you think you might need, even if it's for a trip that is a few weeks away, order now.

Because of the shipping delays restocks are also being delayed. If you need help ordering, do not hesitate to give us a call or shoot us an email!

All applicable carriers such as UPS have now removed their guarantee service for timely delivery, which means that even expedited shipping services aren't reliable.

This also means that delays are expected and you will not be compensated for delayed shipments.

Please plan ahead and order while you can.

IF you're in a hurry to buy & use a product, please consider supporting your local tackle shop (including us!) by shopping locally & safely in person, instead of ordering online.

You're more than welcome to call us to check if we have certain items in stock so you can come in to purchase them.

 

If you decide to order online, we ask that you have patience as there is not much we can do to expedite any given shipping process once it leaves our store, and even replacement shipments will be delayed just as the same.

All shipping methods including express shipping (USPS Priority, Priority Express, UPS Next day Air, 2nd Day Air, etc) is currently NOT guaranteed by carriers. 

This means that although there is a good chance that the shipment is indeed expedited, they will not take a claim of any sort if the package doesn't arrive on time.

That being said, we also do not and will not take responsibility for delays after the order leaves our warehouse.

We never have and never will guarantee any kind of fixed shipping period.

We can, however, guarantee that we will ship your order as fast as we can (in most cases, in 1 business day!), and to assist you as best as we can when issues arise.

If you're weary of your order being delayed, please consider order far in advance or shop locally in person instead.

 

3. Tracking number shows that my package was delivered, but I never received it.

DO NOT panic!

Chances are the package was delivered to your neighbor, family member, doorman, or even to a wrong mailbox.

This is something that can be easily found out by asking around to anyone who may have access to your mail, and with your local post office or UPS store.

It happens a lot more often than you'd think, and asking around your neighborhood is unfortunately something we can't do.

If absolutely no one has seen the package, let us know and we'll be more than happy to assist you!

 

4. I received a part of my order, but not the rest.

Due to the shipping delay, it has unfortunately become very common that when multiple packages are shipped out, not all of them make it on the same day.

 

We’re seeing far more delays with oversize shipments such as rods.

Nearly all of the oversize shipments are either not being scanned or scanned sparsely until they abruptly show up.

 

We have yet to have any package go missing permanently--they all show up eventually.

Again, keep in mind that once you receive a shipping notification in your e-mail, that means that the package has been shipped from our store and is not in our control anymore.

We're allowed to open an investigation case after 10 business days (excluding weekends), so please allow additional business days to receive your order.

If you do not receive your order in more than 10 business days from the shipped date, please e-mail us at info@jiggingworld.com with your order number.

 

5. I ordered a rod/reel but I do not want to be in contact with the carrier for signature.

If you're ordering RODS AND/OR REELS OF $100 AND OVER, we still require SIGNATURE CONFIRMATION to help prevent mail theft.

As usual, you can opt out of signature confirmation (at your own risk) by leaving a message at the time of checkout (ex. "Opt out of signature requirement").

 

We're working around the clock to provide our same best service during the pandemic, and our busiest season.

We truly appreciate your business and continuing support.

Stay safe & fish on!