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Operation Information During COVID-19

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Thank you for considering to order from Tackle World!

As a small business located in North Jersey, we really appreciate your business during this difficult time.

See below for some popular questions and answers:

 

1. Is the store open?

Our offline retail store is CLOSED as ordered by the state of New Jersey.

We will re-open when the state and county of Bergen deem it to be safe enough to open.

 

2. Can I come into the building and tell you what I'd like to buy?

NO. Please do not attempt to enter the building, you will be asked to leave.

 

3. How can I make a purchase?

You can still order online, via e-mail or phone to be shipped or for no-contact curbside pick-up.

When ordering online, you can choose "Curbside Pick-Up" as the shipping method and call us to schedule the date and time.

Please note that while same-day pick-up is possible, we do need up to a couple of hours to gather the order.

ALL ORDERS HAVE TO BE PAID OVER THE PHONE VIA CARD IN ORDER TO BE COMPLETED AND PICKED BY US. If you would like to pay in cash, you will have to place the order once you've arrived at the store, and we will not pick or hold any item for you until we receive the payment.

 

4. I need bait for pick-up. Can you hold it for me until I get there? 

The only way we can hold any type of merchandise including bait is if you pay for them ahead of time over the phone.

Please be advised that if you plan on paying in cash when you arrive, it is not considered a completed order and we will not hold anything for you.

 

5. I need my reel or rod serviced/repaired.

We are currently NOT accepting any gear from customers.

This includes rod repairs, reel repair/services, handle installation and line spooling.

If you have a rod or reel that is finished and ready to be picked up from the store, you may do so after scheduling the pick-up date and time.

 

 

6. I ordered online and received a shipping notification in my e-mail, but I haven't received my package.

We're now seeing delays across all carriers and worldwide. We have also noticed the increase in lack of update when tracking the shipments.

Once you receive a shipping notification in your e-mail, that means that the package has been shipped from our store and is not in our control anymore.

We're allowed to open an investigation case after 10 business days (excluding weekends), so please allow additional business days to receive your order.

If you do not receive your order in more than 10 business days from the shipped date, please e-mail us at info@jiggingworld.com with your order number.

 

7. I received a part of my order, but not the rest.

Due to the shipping delay, it has unfortunately become very common that when multiple packages are shipped out, not all of them make it on the same day.

Once you receive a shipping notification in your e-mail, that means that the package has been shipped from our store and is not in our control anymore.

We're allowed to open an investigation case after 10 business days (excluding weekends), so please allow additional business days to receive your order.

If you do not receive your order in more than 10 business days from the shipped date, please e-mail us at info@jiggingworld.com with your order number.

 

8. I ordered a rod/reel but I do not want to be in contact with the carrier for signature.

If you're ordering RODS AND/OR REELS OF $100 AND OVER, we still require SIGNATURE CONFIRMATION to help prevent mail theft.

As usual, you can opt out of signature confirmation (at your own risk) by leaving a message at the time of checkout (ex. "Opt out of signature requirement").

 

9. What can I do to make sure I receive my package ASAP?

Plan ahead. With the weather warming up, you know you'll be fishing soon.

Whatever you think you might need, even if it's for a trip that is a few weeks away, order now.

Because of the shipping delays restocks are also being delayed. If you need help ordering, do not hesitate to give us a call or shoot us an email!

All applicable carriers such as UPS have now removed their guarantee service for timely delivery, which means that even expedited shipping services aren't reliable.

This also means that delays are expected and you will not be compensated for delayed shipments.

Please plan ahead and order while you can.

 

Stay safe & thank you for your continued support!