Shipping, Returns & Exchanges, Orders

Shipping

At Tackle World, we offer FREE shipping for orders over $100.00 in continental USA, EXCLUDING rods, blanks and other oversize items. We use UPS for RODS and SOME REELS due to delivery concerns.

<Signature Confirmation>

Shipments for orders containing products of retail price higher than $100--including rods, reels and combos--require Signature Confirmation, requiring someone to be present and sign for the package upon arrival at the shipping address. All products that require signature confirmation will show an alert in the shopping cart.

IF you would like to opt out of Signature Confirmation, please let us know via Note at the time of order so that we can process accordingly BEFORE shipping. If the order has already shipped, we are unable to change the confirmation method. For UPS shipments, please use UPS My Choice to change confirmation method (CLICK HERE). PLEASE note that Tackle World is NOT liable for any loss or theft for orders that have opted out of or overrode signature confirmation service, including changing confirmation method through UPS My Choice.

 

<Fixed Shipping Fee>

$25 flat rate shipping for rods, blanks and combos, regardless of the total order value. When ordering multiple rods and/or blanks we will consolidate packaging.

 

<Shipping Period>

Shipping and delivery dates are based on the AVAILABILITY of the items and SHIPPING option. Orders normally take 1-2 business days to process for shipping. Random authentication process may take place for quality and customer security.

Weekend delivery: weekends are not considered business days and therefore transit and deliveries are unavailable on weekends. Many USPS hubs may make Saturday deliveries, but this is solely up to the local hub's discretion and is out of our control. For UPS, Saturday delivery may be available but will incur an additional charge. If you would like your order to be delivered on Saturday, or you want to make sure your order is actively in transit on Saturday, please reach out to us via e-mail or phone BEFORE your order is shipped so that you can settle the additional charge.

When ordering, please plan ahead as unforeseen delay, damage or loss can happen within any type of carrier. For urgent orders, please contact us directly prior to order placement so that we can accommodate your needs.

 

<Hours of Operation>

Online order department is open Monday through Friday from 9AM-5PM EST and closed for public holidays.

Shipping cut off time is Monday through Friday at 11am EST for USPS (may include Standard shipping method), and 2pm EST for UPS. This time may change depending on carrier pick-up time for the day. There is no shipping on federal holidays, even if the store is open.

For assistance with any order issues, please e-mail us at info@tackleworld.com or call us at 201-587-0011 during business hours (Mon-Fri 9am-5pm EST).

 

  

International Orders (PAYPAL Only)

International orders are shipped only by UPS for delivery concerns.

WE DO NOT SHIP RODS OR BLANKS OVERSEAS.

Fixed shipping fees on oversize items (including but not limited to rods, blanks, etc.) are NOT applicable for international orders.

If you would like to place an order for oversize items, please contact our customer service at info@tackleworld.com for an actual shipping quote.

Shipping address must be in English. In some cases, our customer service team will e-mail you to verify your shipping address. PLEASE check your shipping address before placing an order. We are not responsible for shipment delay, loss or damage due to incorrect address.

We do not under-declare shipment values.

Once shipped out of our warehouse, tracking and further-coordinating with your local carrier is the sole responsibility of you as the buyer. This includes but is not limited to: custom processing, custom fees, sales tax, address validation, loss or damage, and etc.

We do not accept returns or exchanges for international orders at this time. That being said, if you run into any issue, please e-mail us at info@tackleworld.com and we will do our best to assist you!

 

In-Store Pick-Up

Tackle World is proud to offer in-store pick-up for all orders at no additional shipping and handling fee. Please select "Pick Up" at the time of checkout. Once the order is ready for pick-up (usually within 1-2 business days), we will send you an e-mail notification.

By choosing Pick Up as the order processing method, you agree that:

1. All pick-up orders must be picked up within 14 days from the date order was marked as ready for pick-up. Tackle World reserves the right to cancel or modify any order that is not picked up within the pick-up window, which may incur up to 10% restocking fee.

2. Upon pick-up, you must present current, valid government photo ID with matching billing information (first name, last name and address) on the order. We require that you sign a copy of the receipt for us to keep for our record. This signature is a seal of approval from you acknowledging that the order you're picking up is faultless and you have checked and agree with the quality and quantity of the content.

 

Return & Exchange Policy

All shipment issues such as missing items, damaged or defective products must be reported within 30 days of delivery via e-mail at info@tackleworld.com.

Only New and Unused items returned within 30 days of delivery qualify for refund  or exchange. For returns made that are due to no fault of Tackle World (including but not limited to: change of mind, ordered wrong, better price available), refund issued will exclude shipping & handling fee. Original box, papers, parts, tags and other packaging must be returned with the product in the condition they were originally received in. Refunds and exchange will take place within a week after inspection. 

We do not accept returns on used or damaged products, which include but are not limited to:

  • Reels that have been spooled up, including those we pre-spool upon request
  • Rods that weren't used to fish, but now have salt, dirt or bait residue or other cosmetic damages
  • Products found to be defective past 30-day return period (don't be alarmed--they may be eligible for manufacturer's warranty service!)

Tackle World has the final say and the right to refuse the return of any item(s) from customers who have a track record of returning items. Tackle World reserves the right to charge any necessary amount of restocking fee if necessary.

After receiving approval for a return, please include your name, phone number and order number and send your return to:

ATTN: Return (or Exchange)
Tackle World
174 Rte 17 N
Rochelle Park, NJ 07662

 

Orders

Online orders and shipping department are open Monday-Friday, 9am-5pm EST. For inquiries about your order or online shopping, please reach out to us during the above hours via e-mail at info@tackleworld.com or phone.

 

<Order/Item Cancellation>

In the event where an item(s) in your order is not available, we will refund the item(s) as we ship you the rest of your order. In the event where item(s) in your entire order is not available, we will cancel the order and refund the entire order amount to you. In the event where your order is processed and payment is captured, and you request your order to be cancelled before your order is shipped, Tackle World reserves the right to refund the order amount less 5% restocking fee.

 

<Special Orders>

Special orders are available through existing vendors and distributors. If you don't see something that you want, you can always reach out to us via phone or e-mail!

All special order items are final sale and are not eligible for cancellation, return or exchange in any circumstance. All special orders must be paid in full at the time of order placement.

 

<Spooling>

Yes, we spool reels! We offer: monofilament, braid, hollow-core and fluorocarbon of a wide range of lb test and color. If you want to purchase a reel from us and have us spool it before shipping it out to you, simply leave us a note at the time of checkout, or e-mail or call us with your order number. We will reach out to you via phone to process payment, or email you with a payable invoice. Most reels are spooled up on the same day as payment and will not delay the shipping process. Price and brand can vary by availability. Call us at 201-587-0011 during business hours for real-time information on availability.

Please note that reels that have been spooled up, including those we spool upon request, are not eligible for return.

 

Gift Cards

Tackle World's online gift cards can be purchased here: https://www.tackleworld.com/products/tackle-world-egift-card

These gift cards CAN ONLY BE USED ONLINE, at tackleworld.com. They CANNOT BE USED IN STORE FOR IN-PERSON SHOPPING.

Physical Tackle World gift card that was purchased over the phone or in store is also not redeemable online.

Please reach out to us via e-mail at info@tackleworld.com for questions and concerns.

 

Order Discounts

All order level discounts (i.e. newsletter sign-up coupon code) are applicable only on full-priced items. Some products may be excluded from eligibility even at full price.

Exclusions include but are not limited to: Strategic Angler Lures, custom rods, Gear-Up.